If keeping a record of conversations is important or even a legal requirement for your business, we have a choice of solutions available to you. The benefits of putting a cost effective, call recording solution in place speak for themselves, with more and more businesses asking us for information on this technology.

When implementing a voice recording solution there are a lot more advantages than you may have initially considered. In many cases the investment is often rapidly repaid through

• Effective coaching tool for dramatically improving effectiveness of sales teams
• Ensuring client queries are answered correctly and effectively by your customer service team
• Resolving contractual disputes that can lead to lost time and revenue in purchasing, dispatch and sales etc
• Technical support verification for a complete record of dialogue and customer instruction
• Ensuring best practice is followed by the accounts team to collect monies owed professionally and effectively
• Random sampling that keeps an eye on the high standards you set for the business!

The ability to resolve 90% of issues by emailing a recording of the conversation whilst the issue is being dealt with live on the phone is very compelling.

• From 3 to 300 users
• Random sampling to 100% of inbound & outbound recording
• Automated labelling, caller identity and storage options
• LAN or WAN based configurations

We’ve got it covered! Find out more

Call us now on 0870 160 0085
or click here to arrange an informal discussion