Over recent years contact centres have made a huge impact on the way business is done globally. The impact on staff effectiveness, customer service and uplifting customer lifetime value is clear to see. Focus on these areas as opposed to over engineering processes with multiple layers of recorded messages, complex call routing plans and triple redundancy servers and you will be well on your way to adding great value and additional profit to your business!

Enable your workforce to get really close to your customers

That’s what we do at Talking Business; we are the experts in Contact Centre solutions for UK SME to mid-size businesses (5 to 200 employees), working with undisputed leaders in the Contact Centre field.

Avaya

Cisco

Splicecomm

Accounting for over 80% of all UK’s contact centres, we have purposely chosen to work with ‘best of breed’ technology providers. Talking Business is not limited to any single solution and is happy to discuss the merits of each to find the best fit for your business.

phone, email, sms, web-chat, fax, direct mail response - integrate

As highly accredited partners with all three of the leading Contact Centre offerings, Talking Business has designed and installed many contact centre solutions to exacting customer needs.

You may be surprised to know that the average UK contact centre contains less than 18 people! There are lots of applications which an intelligent contact centre platform can deliver for your business. These of course can be deployed solely at one site or distributed over remote sites including home workers using traditional voice networking and / or the very latest IP Telephony connections.

• Customer help desk
• Technical support
• Sales teams
• Centralised reception
• General enquiries
• Accounts

Call us now on 0870 160 0085
or click here to arrange an informal discussion